Ensuring Your Salon is Accessible to All Clients (Before and After you sign the lease)

Creating a salon that’s welcoming to everyone

Means taking a thoughtful look at how accessible your space is. Making sure clients of all abilities feel comfortable and cared for can be a game-changer—not only is it the right thing to do, but it can also build a loyal, diverse client base. Accessibility doesn’t have to be complicated or costly; small adjustments can go a long way in making your salon a friendly, inclusive space for all. Here’s how to make your salon more accessible, from entrances to layout.

1. Ensure a Smooth Entrance

The entrance sets the first impression, so make sure it’s easy to navigate. If there’s a step, can you consider adding a portable ramp to accommodate wheelchairs and strollers? For a more permanent solution, install an accessible ramp that blends with your decor. If your door is heavy or hard to open, a simple automatic door opener can make a world of difference for clients with mobility challenges.

Quick Fix: If installing an automatic door opener isn’t an option, consider adding a doorbell or buzzer to alert staff when someone may need assistance. It’s a small addition that can be a big help!

2. Create Clear, Wide Walkways

Cluttered, narrow walkways can be tricky to navigate, especially for clients with mobility aids like wheelchairs, walkers, or canes. Look for spaces with even, clear sidewalks. Arrange your layout to keep pathways clear and wide enough to allow easy access to all areas of the salon, including styling stations and restrooms. Aiming for at least 36 inches of clearance is a good rule of thumb.

Pro Tip: Minimize obstacles by keeping product displays, equipment, and decor off the floor. Wall-mounted shelving and storage can keep items out of the way while showcasing your products beautifully.

3. Offer Flexible, Comfortable Seating Options

Everyone deserves to feel comfortable while waiting, so make sure your seating area offers a mix of options. If you are considering a 2nd generation Salon space, ensure the appropriate seating fits within the space. Choose chairs that are sturdy, have armrests for extra support, and are not too low to the ground. This makes it easier for clients with limited mobility to get in and out of seats. Avoid using high stools in the waiting area, as these can be challenging for some clients to navigate.

Bonus Tip: Adding a cozy bench or small couch can be a versatile seating option that provides ample support for a range of needs, making everyone feel welcome.

4. Create Accessible Styling Stations

When setting up styling stations, think about making at least one station fully accessible. This means having space around the station for a wheelchair or mobility aid, and using adjustable chairs that can be lowered or moved. If possible, place accessible stations close to the entrance or restroom for added convenience.

Small Adjustment: Opt for chairs with removable armrests to make it easier for clients to transfer in and out of the chair. It’s a small modification that can make a big difference.

5. Make Restrooms Accessible and Comfortable

An accessible restroom is essential for clients of all abilities. If possible, create at least one restroom with ample space, grab bars, and fixtures that are easy to reach. Avoid overcrowding the space with unnecessary decor, and make sure there’s clear, easy access from the main salon area to the restroom.

Simple Fix: Ensure you can Install grab bars near the toilet and sink for added stability. If remodeling isn’t possible, you can still add a few small accessibility upgrades like lever-style faucets, which are easier to use than twist taps.

6. Add Easily Accessible Sinks at a Lower Height

If you have a washing area, consider installing at least one sink that’s lower to the ground and accessible for those who may need to stay seated or have limited reach. Adjustable sink bowls and chairs can be lifesavers, giving clients more comfort and flexibility without compromising your salon’s flow.

Sink Solution: Choose shampoo sinks with a wide neck opening to accommodate different body types comfortably, and consider keeping a small cushion nearby for clients who need added neck support.

7. Use Accessible, Easy-to-Read Signage

Clear, visible signage helps all clients feel at ease in your space. Use large fonts and high-contrast colors to make signs easier to read, and add braille where possible. Clear signs that label the restroom, styling stations, and waiting area make navigation smoother for everyone.

Signage Tip: Choose fonts that are easy to read and avoid overly stylized or script fonts, which can be difficult for some clients to interpret.

8. Offer Accessible Payment Options

Some clients may have difficulty reaching a high countertop or using traditional payment terminals. Keep payment options flexible and mobile by using portable card readers or a tablet that clients can hold comfortably. This makes it easier for clients to pay without stretching, bending, or straining.

Money-Saving Move: Set up a mobile payment device on a rolling stand so it can be easily adjusted to the client’s comfort level.

9. Consider Sensory-Friendly Elements

Many clients with sensory sensitivities (such as those on the autism spectrum) appreciate quiet spaces, softer lighting, and a calmer atmosphere. Consider creating a sensory-friendly area or time-period in your salon with lower lighting, minimal noise, and perhaps some noise-canceling headphones or soothing background music. Offering these elements shows you’re tuned into the needs of clients who may be overstimulated by typical salon noises and lights.

Sensory Solution: Offer clients the option of a quieter session or “low-sensory” time if they need it. Keep a pair of noise-canceling headphones on hand, and let clients know it’s okay to request a more relaxed experience.

10. Train Your Team on Accessibility and Inclusivity

One of the best ways to make your salon accessible is to make sure your team understands the importance of accessibility and knows how to assist clients of all abilities. Regular training on inclusivity and customer service goes a long way in making clients feel comfortable and respected.

Staff Tip: A simple training session on accessible customer service and how to approach and assist clients respectfully can make all the difference. The more comfortable your team is, the more comfortable your clients will be.

Wrapping It Up: Accessibility for All

Creating a welcoming, accessible salon doesn’t have to involve major renovations or a huge budget. Small changes can make your space more inclusive and ensure every client feels valued and comfortable. Not only does accessibility show your clients that you care, but it also opens your doors to a wider audience and builds a reputation for your salon as an inclusive, welcoming space. So go ahead, make these adjustments, and let your salon shine as a space for all.